Privacy Policy

What we collect

• Booking details: name, email, mobile number, guest count, dates, pickup and drop location, and any notes you add.
• Payment confirmation details from our payment partner. We never see or store your card or UPI PIN.
• Basic technical data such as IP address and browser type, used for security and to prevent abuse.

How we use it

• To confirm, manage, change or cancel your booking, and to send vouchers and pickup reminders by email.
• To contact you on phone or WhatsApp about your booking or a request you sent.
• To share the details needed with the hotel, driver and naturalist serving your booking.
• To meet legal, tax and forest department record-keeping requirements.

Sharing

We share data only with service providers who help run your booking (hotel partners, payment processor, email delivery) and with authorities when required by law.

Retention and security

Booking records are kept for as long as tax and legal rules require, after which they are deleted or anonymised. Data is stored on secured servers, and admin access is restricted and password-protected.

Your choices

You can ask for a copy of your data, or ask us to correct or delete it, by writing to info@jawaitrails.com. We reply within 30 days.